Frequently Asked Questions
Q: What kind of phone systems does SmartAutomations.Care work with?
A: SmartAutomations.Care is designed for flexible setup and can be integrated with a wide variety of phone systems. Our goal is to work with what you already have. Contact us to discuss your specific phone system.
Q: Is SmartAutomations.Care compatible with my EMR/agency management software?
A: We are EMR-agnostic, meaning our system is built to be fully compatible with any EMR or agency management software you use. We focus on pushing data to your existing platforms, not making you switch.
Q: How long does it take to set up SmartAutomations.Care?
A: Setup time can vary depending on your existing systems and specific requirements. However, our aim is to make the process as smooth and quick as possible. We'll provide a clearer timeline after an initial consultation.
Q: What kind of support do you offer?
A: We offer comprehensive support to ensure you get the most out of SmartAutomations.Care. Details of our support packages can be discussed during your consultation.
Q: How does the system differentiate between an intake call and a caregiver call-off?
A: Our AI is trained to identify key information and the context of conversations. It can recognize patterns, keywords, and intent associated with different call types, such as new client inquiries, caregiver availability changes, or urgent issues, and then process and route that information accordingly.
Q: Can we customize the alerts our team receives?
A: Yes, alerts are customizable. You can configure workflows and notifications to ensure the right team members are alerted with the relevant information when action is needed.
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